FAQ

Frequently Asked Questions (FAQ)

Find answers to the most common questions about shopping at HAZAPLAN. If you can't find what you're looking for, our customer support team is happy to assist you during business hours.

1. Shipping & Delivery

  • How much does shipping cost?

    Shipping is FREE for all orders within the United Kingdom. There are no hidden fees at checkout.

  • Where do you ship?

    We currently ship exclusively within the United Kingdom. We do not ship to P.O. boxes, APO, FPO, or DPO addresses.

  • How long will it take to receive my order?

    • Handling Time: 1–2 Business Days (Monday – Friday)

    • Transit Time: 3–4 Business Days (Monday – Friday)

    • Total Estimated Delivery: 4–6 Business Days.

  • How can I track my order?

    Once your item is dispatched, you will receive an email containing your tracking number and a link to the carrier’s portal (Royal Mail, FedEx, UPS, or DHL).

2. Returns & Refunds

  • What is your return policy?

    We offer a 60-day return window from the date of delivery. Products must be unused, in their original condition, and in their original packaging.

  • Are there any return fees?

    No. Return shipping is FREE when using our prepaid return label, and we charge £0 restocking fees.

  • Can I return my item in person?

    Yes. You can return items by mail or in person at our registered office: 39-49 Commercial Road, First Floor Oceana House, Southampton, SO15 1GA, United Kingdom. Please bring your order confirmation email.

  • My item arrived damaged or defective. What should I do?

    If your product arrives damaged or defective, please contact support@hazaplan.shop within 7 days of delivery with your order number and photos of the item. We will arrange a free replacement or issue a full refund.

3. Products & Materials

  • What materials are your products made from?

    Our items are crafted using additive manufacturing (3D printing) primarily with high-quality, durable PLA (polylactic acid) filament.

  • Why does my product have subtle line patterns?

    Because our items are produced layer-by-layer using 3D printing technology, fine layer lines and slight surface characteristics are natural, adding an authentic crafted touch to every piece.

4. Payments & Security

  • What payment methods do you accept?

    We accept major credit and debit cards (Visa, Mastercard, Maestro, American Express) and other secure payment methods shown at checkout.

  • Is my payment secure?

    Yes. Our store is protected by SSL/TLS encryption protocols, and all payments are processed through certified, PCI-compliant payment gateways. We never store your full card details.

  • When will my card be charged?

    Your payment is processed immediately upon order confirmation to ensure your order enters processing and fulfillment without delay.

Still Have Questions?

  • Company Name: HAZAPLAN LIMITED

  • Company Number: 09975751

  • Address: 39-49 Commercial Road, First Floor Oceana House, Southampton, SO15 1GA, United Kingdom

  • Email: support@hazaplan.shop

  • Phone: +447473947945

  • Support Hours:

    • Monday – Friday: 9:00 AM – 6:00 PM (GMT)

    • Saturday: 10:00 AM – 4:00 PM (GMT)

    • Sunday: Closed

      (We respond to all email inquiries within 24 business hours.)